Return and Exchange Policy

Thank you for shopping at Sensesupreme Store! To ensure you have a pleasant shopping experience, here are the detailed terms of our return and exchange policy:

1.Return Policy

We hope you are satisfied with your purchase. If you need to return an item, please ensure the following conditions are met:

• Return Deadline: You can request a return within 15 days of receiving the product.
• Condition of Items: Returned items must be in their original condition, unused, and with all original packaging (including any accessories, parts, and instructions). The items must not be damaged, scratched, stained, or show any signs of use.
• Items Not Eligible for Return:
  • Customized or personalized products
  • Opened electronic products
  • Free gifts or special promotional items (subject to specific conditions)

2.Exchange Policy

If you wish to exchange an item (such as changing size, color, or style), please follow these steps:

• Exchange Deadline: You can request an exchange within 15 days of receiving the product.
• Condition of Items: The exchanged item must be unused, with original packaging intact and undamaged. The product must meet return eligibility criteria.
• Exchange Process:
  • Contact our customer service team with your order number and the details of the item you wish to exchange.
  • We will confirm the exchange and provide further instructions.

3.Return and Exchange Process

To ensure a smooth return or exchange, please follow the steps below:

• Contact Customer Service: Reach out to our customer service team via the contact methods provided (e.g., phone, email, or online chat) to inform them of your return or exchange request.
• Approval: Our customer service team will review your request and send you approval information along with detailed instructions.
• Return the Item: Follow the instructions provided by our customer service team to return the item to the designated return address. Please note that return shipping fees are typically borne by the customer, unless there is a quality issue with the item.
• Refund or Exchange: Once we receive and verify the returned item meets the return conditions, we will process your refund, typically within 5-7 business days. If you choose an exchange, we will arrange for the replacement item to be shipped to you as soon as possible.

4.Refund Policy

• Refund Method: Refunds will be issued to your original payment method. If your payment method is no longer valid or unable to process the refund, we will contact you to confirm an alternative refund method.
• Refund Timeframe: Once we receive the returned item and confirm it meets return criteria, the refund will typically be processed within 5-7 business days.

5.Product Quality Issues

If you receive an item with a manufacturing defect or other quality issues, we offer unconditional returns and exchanges, with the associated return shipping costs covered by us. Please contact our customer service team within 7 days of receiving the product for assistance.

6.Special Notes

• Promotional Items: If you purchased a promotional item (such as limited-time discounts or sale items), the return and exchange policy may differ. Specific return and exchange rules will be clearly stated during the promotion.
• International Orders: For orders from overseas, customers are responsible for the return or exchange shipping costs. We recommend verifying the size and specifications of the product before making a purchase.

7.Contact Us

If you have any questions regarding returns, exchanges, or other concerns, please feel free to contact our customer service team. Our contact information is as follows:

• Email: [email protected]
• Customer Service Phone: +123-456-7890
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding holidays)

We are dedicated to providing you with the best shopping experience. Thank you for your understanding and support!